Welcome to White Alligator Tours!
Information we collect
Profile Information: In order to receive White Alligator Tours service, you will be required to register and provide us with certain information, including information that can be used for personal identification; such as an email address, first and last name, phone number, company name. You will be asked to provide your billing details, which we collect via secure payment processing services.
Content: The Services include the White Alligator Tours web and mobile products you use, where we collect and store content that you send. This content includes any information about you that you may choose to include.
Support Channels: The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. You will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Web Logs: The Services gather certain information and store it in log files when you interact with our Website. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information.
How we collect information
We collect information two ways: Information we get from your use of our Services, and information you provide to us directly.
Information we get from your use of the Services is primarily non-personally-identifying information of the sort that web browsers, servers, and services like Google Analytics* typically make available, such as the browser type, language preference, referring site, and the time of each visit. Other non-identifying information that we might have access to includes how you use the Service (e.g. search queries), your approximate location, cookies, etc. When you use the Services, we also collect potentially personally identifying information in the form of Internet Protocol (IP) addresses, the Uniform Resource Locator (URL) accessed (which may reference the name of a board, ticket, username, or team), and the unique identification number associated with the account.
Information you provide to us directly. Certain visitors to our Services choose to interact with them in ways that may require them to provide us with personally identifying information (names, billing address, telephone number, email, hotel names).
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off in your browser, some of the features that make your site experience more efficient may not function properly. In our case, you will not be able to log in to your account.
Children Online Privacy Protection: When it comes to the collection of personal information from children under the age of 16 years old, parents are put in control. We do not specifically market to children under the age of 16 years old. We do not collect personal information from children without parental consent. If we learn that we have inadvertently obtained information in violation of applicable laws, we will promptly delete the information.
How we use information
We may use the information we collect from you when you register, purchase our services, subscribe to our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To allow you to register for our Services and to administer and process the registration
- To communicate with you about our products, services and related issues
- To evaluate the quality of our products and services
- To better understand your interests and needs, and improve the Services
- To quickly process your transactions or resolve billing issues associated with your account.
In the case of accounts created using business email domains, to provide your contact information to an administrator of the business email domain to facilitate the provision of additional services.
How we share information
White Alligator Tours will share your information in the following ways:
Service Providers. We may provide access to or share your information with select third parties who perform services on our behalf. These third parties provide a variety of services to us, including without limitation billing, sales, marketing, provision of content and features, advertising, analytics, research, customer service, shipping and fulfillment, data storage, security, fraud prevention, payment processing, and legal services.
Community Forums. Our website makes it possible for you to upload and share comments or feedback publicly with other users, such as on our Facebook and TripAdvisor pages. Any information that you submit through such public features is not confidential, and White Alligator Tours may use it for any purpose (including in testimonials or other White Alligator Tours marketing materials). Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines.
How we protect information
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
How long we keep information
We will retain your information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We use Google Analytics to help us recognize your visit and track visitors' use of and interaction with the Services. We use Google Analytics to improve your user experience, and have enabled certain features within Google Analytics. Some of these features are advertising features.
How to access and control your information
You may often correct, update, amend, or remove your Personal Information in your account settings. You may also contact White Alligator Tours Support.
You can often remove Content using editing tools associated with that Content. In some cases, you may need to contact your company admin to request them remove the Content. You can contact us to request removal of Personal Information from White Alligator Tours services. To deactivate an organization account, please contact White Alligator Tours Support. To deactivate an account made for you without authorization, please contact us at the contact information below.
Information about opting out
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings. Please note, you will continue to receive generic ads.
Additional groupings of features may be added to the Service and made available to You as a paid upgrade. Upon selection of a paid booking, you will provide White Alligator Tours with the necessary billing information.
PayPal and Credit cards are the only payment method White Alligator Tours will accept for payment of a booking. All currency references are in Euro.
If you select a booking, you must provide current, complete and accurate billing data (name, billing address). You must promptly update all billing data to keep your account current, complete and accurate and you must promptly notify White Alligator Tours if your payment method is changed (for example, for loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your name or password.
As long as your account remains active, you will be charged the subscription fee even if you never use the service. You may, however, cancel your paid booking at any time.
Our policy towards children
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
Service-related Announcements. We will send you service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Customer Service. Based upon the personal information you provide us for the booking, we will send you a welcoming email with the ticket of the booked excursion. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your White Alligator Tours Account. We will communicate with you by email, phone or social media, in accordance with your indicated preferences.
Updating Personally Identifiable Information. If your personal information changes, or if you no longer desire our services, you may update it by making the change in your account page. In case you want to deactivate your account email our Customer Support at
firstname.lastname@example.org, or one of the communication methods. When we delete any information, it will be deleted from the active database.
You may choose to receive our Newsletter, which provide you with updates and weekly tips. Your email address is required to sign up. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or you can contact us at email@example.com We may also send you service related non-promotional email announcements on rare occasions when it is necessary to do so, for example, during provision of maintenance services.